CRM systems can be broadly classified as "boxed up" products that address specific business problems to more complex enterprise management systems. Small businesses tend to use easy-to-use tools for basic tasks, while large organizations tend to opt for highly customized applications with thousands of users. When choosing the appropriate CRM, consider your customer base and budget. Depending on your needs, you can select a boxed product that meets your requirements. This helps you keep costs down while gaining insight into which features work best for your company.
In business development, CRM is the central hub for a team of sales and marketing professionals. The BDR's role is to research a prospect's needs and pain points and communicate them in a compelling manner. The BDR will often be responsible for collecting contact information and call notes, which will be transferred into the CRM system. As the most critical part of the sales process, the BDR is vital to the success of any company.
In the sales process, every BDR should be tracking the number of contacts they make and their conversion rates. These statistics can help determine whether the prospect is ready to buy. The BDR must also document the number of meetings they attend each month with a sales rep. Ideally, the BDR should transfer all these records to the CRM. The sales reps should be able to access them at any time. This way, the entire process will be much more efficient.